Revocation of contract
The revocation period for consumers is fourteen-days.
1. Right of revocation of the customer
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of revocation, you must contact us:
Trestan Technology UG (haftungsbeschränkt), Danziger Strasse, 9 b, 89281 Altenstadt, Germany,
Email: firstname.lastname@example.org, Telephone: 088372254851,
by means of a clear statement (for example a letter sent by post or e-mail) about your decision to withdraw this contract. You can, but don’t have to use the attached withdrawal form.
To maintain the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.
2. Right of revocation of the seller
The seller has the right to withdraw from the contract if it turns out that the buyer has not reached the minimum age required to purchase the goods or cannot prove this on delivery.
3. Consequences of revocation
If this Agreement is revoked, we must refund all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery offered by us) immediately, but at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us.
For this repayment, we use the same way of payment that you used in the original transaction, unless otherwise agreed with you; We will not charge any repayment fees. However, we may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods or hand them over against receipt immediately, but in any case, not later than fourteen days from the date on which you informed us of the revocation of this contract. You will send the goods in this case to us at Trestan Technology UG (haftungsbeschränkt), Danziger Strasse 9 b, 89281 Altenstadt, Germany.
The deadline is met if you send the goods before the deadline of fourteen days. You bear the costs of returning the goods.
You only must pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
a) Contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.
b) Contracts for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered 30 days after the conclusion of the contract at the earliest and whose actual value depends on fluctuations on the market over which the entrepreneur has no influence.
c.) Food and drinks can only be returned in undamaged original packaging including the complete accessories (warranty cards, instructions) and with a copy of the proof of purchase. The seller recommends insuring the goods against damage during transport. If the goods are returned incomplete or damaged upon revocation from the purchase contract, the buyer must pay for the corresponding loss of value. For opened food or drinks packages or bottles the loss of value is 100%, as the goods can no longer be sold.
4. Revocation form
If you want to revoke the contract, then you can, but not have to use this form. For this purpose, you can print the form, complete it and send it to us by post or by email to the mentioned address.
To Trestan Technology UG (haftungsbeschränkt), Danziger Strasse, 9b, 89281 Altenstadt, Germany
I (we) hereby revoke the contract concluded by me (us) for the purchase of the following goods (the of the following service)
Ordered on ___________________, / received on _________________
Revocation policy created with the Trusted Shops legal copywriter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.