Terms & Conditions
Scope
For all orders via our online shop by consumers and entrepreneurs, the following terms and conditions apply.
A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed. Entrepreneur is a natural or legal person or a legal partnership that, during entering into a legal transaction, is acting during its commercial or independent professional activity.
Regarding entrepreneurs, these terms and conditions also apply to future business relationships, without us having to refer to them again. If the entrepreneur uses conflicting or supplementary terms and conditions, its validity is hereby contradicted; they only become part of the contract if we have expressly consented to this.
Contracting party, conclusion of contract
The purchase contract is concluded with Trestan Technology UG (haftungsbeschränkt).
The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can put our products initially without obligation in the cart and correct your input before submitting your binding order at any time, by providing this in the order process and use explained proofing tools. By clicking on the order button, you place a binding order of the goods contained in the shopping cart. Confirmation of receipt of your order will be made by e-mail immediately after sending the order.
It depends on the payment method you have chosen, when the contract is concluded with us:
Payment in advance and payment after shipment
We accept your order by sending a declaration of acceptance in separate e-mail within two days, in which we give you our bank details.
Credit card – processing via STRIPE
You can submit the order and choose to pay by credit card. We will check your order and confirm it with a separate Email. In this Email you will be asked to submit your credit card details. These will be forwarded to Stripe. Stripe is a financial service provider that offers different payment options in one account. Your data, which is necessary for payment, will be collected, stored, processed and exchanged with your credit card company. After being legitimized as a legitimate cardholder, Stripe will ask your credit card company to initiate the payment transaction. With this process we accept your order.
Cash on pickup / Prepayment and pickkup
You can choose to pay cash on pickup at your order. For this option, please click on „Direct bank transfer“ and write into the notes in the order form that you would like to pickup the goods and pay cash on pickup.
We accept your order by sending a declaration of acceptance in separate e-mail within two days, which is the closing of the contract.
After that we will agree by Email together about a pickup date and the goods will be prepared for you to that date in our shop.
If you wish you can also pay in advance and then come or send somebody fort he pickup. In this case, please choose „Direct bank transfer“ and write into the information field in the order form, that you wish to pickup the goods and pay in advance. In case of „Prepayment and pickup“ we ask you also to write the name and birthday of the person who will pickup the goods. (Please consider that this person must be minimum 18 years old.)
We accept your order by sending a declaration of acceptance in separate e-mail within two days, which is the closing of the contract.
At the pickup we will ask for a document to check the person you have defined in your order to make sure that we give your goods into the right hands.
Contract language, contract text storage
The language available for the contract is English. We offer a Czech translation for our Czech customers, but we do not guarantee its quality. In case of doubt, the English text always applies.
We save the contract text and send you the order data and our terms and conditions by e-mail. The text of the contract is no longer accessible via the Internet for security reasons.
The terms and conditions can be found in the link at the bottom of the page (bilingual by switching the language button on the top of the page).
Terms of delivery
In addition to the stated product prices you will also have to pay shipping cost. You can find out more about the amount of shipping costs in the product descriptions.
We can currently offer direct shipping only in the territory of the Federal Republic of Germany. Purchases from other countries can be picked up at our shop or at another address within the Federal Republic of Germany. This can be done personally or by ordering a private transport organized by the customer.
Find detailed information about delivery options and prices on our website at:
http://test.whisky4you.net/shipping-methods/
Within Germany, the goods will be shipped immediately after confirmed receipt of payment.
The regular delivery time for deliveries from stock is 3 days, if the goods are in enough quantity in our stock. You can see this in the article descriptions.
If the entire order is not available in our stock we will re-order the missing goods. As soon as the entire ordered goods are available in our stock, we will ship them to the customer.
If we have a permanent delivery obstacle, in particular force majeure or non-delivery by our own suppliers, although a corresponding cover transaction has been made in good time, which we are not responsible for, then we have the right to withdraw from a contract. You will be informed immediately, and any services received, especially also payments, will be refunded.
If you specify a specific place for the delivery and we confirm the order, we are obliged to deliver the goods to the place specified by you in the order. Then you are obliged according to the purchase contract to take over the goods upon delivery. If you do not accept the delivery or do not pickup the goods within the storage period of the carrier, or if the delivery cannot be delivered due to missing lettering on the mailbox, we are entitled to charge a contract fee of 300, – to CZK (in words: 300 Czech Crowns) or 10, – € (in words: ten Euros), as well as freight and packaging cost from you.
Exceptions:
When taking over the goods, you are obliged to check the condition of the goods and to complain to the carrier immediately in case of any defects. In the case of a damaged packaging, which shows unauthorized opening of the goods, you are not obliged to take over the shipment from the carrier.
By signing the receipt, you confirm that the goods were taken over properly and undamaged and that no further claims for damage to the goods are asserted.
We are also delivering to DHL packing stations of German Post within Germany. The customer can choose the nearest station from: https://parcelshopfinder.dhlparcel.com (the link is provided also in the order form) and mention it as delivery address in the order. The mentioned rules about overtaking the goods apply also for the pickup. If not picked up within 8 days and the goods are returned to us, we will charge the above-mentioned fee.
The pickup of the goods is possible at our headquarters/shop. By arrangement, additional pick-up locations may be possible in Munich, Ulm or Dresden upon agreement. However, different pickup locations are not guaranteed in general. The pick-up address of our headquarters/shop is:
Trestan Technology UG (haftungsbeschränkt)
Danziger Strasse 9 b
89281 Altenstadt
Germany
Please contact us before the scheduled pickup by email: info@whisky4you.cz to arrange the pick-up date.
If you arrive without prior agreement, it may be that the pickup is not possible, or the goods are not ready prepared for you. We will not cover any additional cost related to this situation.
Payment
To buy from our shop you can use the following payment methods:
Payment in advance (standard)
When selecting the payment method in advance by clicking on „Direct bank transfer“, we will give you our bank details in a separate e-mail and either deliver the goods after receipt of payment or notify you as soon as they are available for pick-up by you. We ask you to enter your order number as a reference with your payment, otherwise your payment can not be assigned. We are not responsible for delays in delivery due to missing order number during payment.
Credit card processing via STRIPE
By submitting the order and choosing to pay by credit card, you will be asked by a separate Email to submit your credit card details. These will be forwarded to Stripe. Stripe is a financial service provider that offers different payment options in one account. Your personal data necessary for payment will be collected, stored, processed and exchanged with your credit card company. After being legitimized as a legitimate cardholder, Stripe will ask your credit card company to initiate the payment transaction. The payment transaction is automatically performed by the credit card company and charged to your card.
Cash on pickup
You can choose to pay by cash on pickup by clicking on „Direct bank transfer“ and mentioning in the notes on the order form that you wish to pickup the goods and pay on pickup.
You will get a separate Email with acceptance of the order. We will then contact you for a date for pickup the goods. You will pay the invoice amount cash when picking up the goods.
Purchase on invoice
Purchase on invoice is only possible with an existing customer relationship after multiple purchases and successful credit check. If you fulfill this criteria, please send us a separate application for evaluation by email to: info@whisky4you.cz.
When a customer is accepted to purchase on invoice, the customer is obliged to pay or transfer the amount shown on the invoice within 7 days after receipt of the invoice. Payment is due without deductions from the date of invoice. After expiry of the term of payment, which is thus determined by the calendar, the customer shall be in default even without a reminder. A right of retention of the customer, which is not based on the same contractual relationship, is excluded. The set-off with claims of the customer is excluded, unless these are undisputed or legally established.
Retention of title
The goods remain our property until full payment.
For entrepreneurs applies in addition: We reserve the ownership of the goods until the complete settlement of all claims from an ongoing business relationship. You may resell the reserved goods in ordinary business and in compliance with all applicable laws; All claims resulting from this resale shall be assigned to us in advance – irrespective of any combination or mixing of the reserved goods with a new item – up to the invoice amount, and we accept this assignment. You remain entitled to collect the claims, but we may also collect claims by ourselves, as far as you do not meet your payment obligations.
Your claims or rights against us may not be assigned or pledged without our consent, unless you have demonstrated a legitimate interest in the assignment or pledge.
Transport damage
For consumers:
If goods are delivered with obvious transport damage, please complain about such damages as soon as possible to the transport company and please contact us immediately. The missing complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.
For entrepreneurs:
The risk of accidental loss and accidental deterioration shall be transferred to you as soon as we have handed over the goods to the freight forwarder, the carrier or the person or institution otherwise responsible for carrying out the shipment. Among traders, the duty to inspect and to reprimand is regulated in § 377 HGB. If you refrain from doing so, the goods are deemed to have been approved, unless they are defects that were not identifiable during the inspection. This does not apply if we have fraudulently concealed a defect.
Warranty and Guarantees
Unless expressly agreed otherwise, the statutory warranty rights apply. For consumers, the limitation period for claims for defects in used goods is one year from delivery of the goods.
For entrepreneurs, the limitation period for warranty claims is one year from the transfer of risk; the statutory limitation periods for the recourse claim under § 478 BGB remain unaffected.
Regarding entrepreneurs, an agreement on the condition of the goods